Customer Growth Officer
Employment Type: Full-Time
Work Station: On-Site / Kuleshwor, Kathmandu
No. of Vacancies: 1
Offered Monthly Salary: 25,000/- to 30,000/-
Working Hours: 9:30am to 5:30pm / Sunday – Thursday
Application Deadline: 20th February 2025
About the Role:
We are seeking a full-time Customer Growth Officer. A Customer Growth Officer (CGO) is a
strategic role within a company that focuses on driving customer growth and maximizing the
lifetime value of customers. The primary responsibility of a CGO is to develop and implement
strategies in specified value chains where he/she will be responsible for acquiring new
customers, retaining existing ones, and increasing revenue from the customer base.
Roles and Responsibilities of Customer Growth Officer
● Develop and implement strategies to gain new customers and retain existing customers.
● Identify factors affecting customer retention and address them.
● Design and execute plans to upsell and cross-sell additional products or services to
existing customers.
● Collaborate with marketing teams to create targeted campaigns.
● Utilize customer feedback and data to make informed decisions.
● Utilize data analytics to identify growth opportunities and customer trends.
● Develop key performance indicators (KPIs) to measure customer growth and success.
● Work closely with sales and marketing teams to align growth strategies.
● Provide insights to marketing for targeted campaigns based on customer behavior.
● Establish and manage customer advocacy programs.
● Implement incentives to encourage repeat business.
● Monitor and analyze the financial impact of customer growth initiatives.
● Provide financial forecasts related to customer acquisition and retention.
● Approaching clients from different perspectives and identifying solutions for the
problem.
Requirements and Skills
● Proven 1-2 years of experience in the sales and marketing department, working with
Agriculture and MSME value chain stakeholders, Agri-tech, financial services and socio-
economic development would be an advantage.
● Bachelor’s degree in business administration, management or relevant field.
Specialization in sales & marketing are preferred.
● Outstanding communication and interpersonal abilities
● Excellent organizational and leadership skills
● Excellent knowledge of MS Office, CRM and office management software
Interested candidates can send us their CVs at careers@aloi.global. Please include “Customer Growth Officer Application – [Your Full Name]” in the email subject line.