Welcome to Aloi, the app of Aloi developed by Aloi Pvt. Ltd. (“Aloi”, “we”, “us”, or “our”). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, and your choices about the collection and use of your information.

1. Purpose of this Privacy Policy

If you choose to use our Service, you agree to the collection and use of information in relation to this policy. This privacy policy has been made for giving you information about what details we collect, why we collect them and how they will be used for providing our services to you and how we will protect them from unauthorized disclosure. The Personal Information that we collect is used for providing and improving the Service and by agreeing to this policy or using the digital loan App of Aloi, you fully consent us to collect and use the information, data, statistics, personal information and details you provide us as per the data practices described in this Policy through our website and app which are otherwise protected pursuant to the applicable laws of Nepal including but not limited to the Privacy Act 2075 B.S. (2018 A.D.). We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms of Use which is accessible at Aloi app, unless otherwise defined in this Privacy Policy.

2. Information We Collect

When you use our App, we may collect the types of information as detailed below, however, the information specified below shall not be understood to include all of the information we may collect but shall be considered examples to understand the type of information in each category:

1. Personal Information

1. Name, Surname
2. Date of birth
3. Contact information (phone number, email address, mailing address)
4. Identification documents (government-issued IDs like citizenship, passport, driving license etc.)

2. Financial Information

1. Bank account details
2. Transaction history or statement
3. Income details

3. Business Information

1. Business name
2. Business address
3. Tax registration number (PAN/VAT number)
4. Business registration number
5. Financial statement documents

4. Permissions and Access

To provide the App’s full functionality, we may request access to:

1. Camera and Photo library: For capturing and/or uploading documents, photos and for identity verification
2. Microphone: For audio communication within the App as necessary
3. Storage: For storing and accessing documents uploaded by the user
4. Notifications: To send alerts, reminders, and updates about the App and services

We will always request your explicit consent before accessing sensitive device features, you may also change the accessibility permission of the app from the settings of your phone. Please note that some access shall be required for the website or the app to function therefore our services may not be available unless you provide access to the requested features.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the site. These may include:

1. Registering for an account on our platform;
2. Signing up for special offers from selected third parties;
3. Sending us an email message;
4. Submitting your credit or other payment information when ordering and purchasing products and services through our platform. 

We will use your information for the purposes including but not limited to, communicating with you in relation to services and/or products you have requested from us and providing you the services offered by us. We may also collect and store your information for building a database for studying user behavior, and enhancing our services in future. We also may gather additional personal or non-personal information in the future according to the business requirements, however your consent shall be taken before gathering any such information.

3. How We Collect Information

You acknowledge and hereby allow us to collect information through the following means:

1. Directly from You: When you register, complete forms, or communicate with us.
2. Automatically: Through app usage, cookies, and analytics services.
3. Third-Party Sources: From financial institutions, partners, and credit agencies.

4. Why We Collect Your Information

The information collected is used for the following purposes:

1. Service Provision: To provide credit profiling, FI deposit services, and customer portal functionalities.
2. Identity Verification: To verify your identity for our internal purposes and also to ensure compliance with legal and regulatory requirements [like Know Your Customer (KYC)].
3. Service Improvement: To enhance user experience and develop new features.
4. Communication: To send important service-related notifications and updates.
5. Fraud Prevention: To detect and prevent fraudulent or unauthorized activities.
6. Legal Compliance: To comply with legal obligations by having adequate and proper information related to the services we provide and respond to regulatory requirements.

5. How We Use Your Information

We collect and use your personal information only with your explicit consent, where required by law for the following purposes:

1. Service Delivery: To provide credit profiling, deposit module services, and the customer portal.
2. Account Management: To register and manage your account.
3. Customer Support: To resolve issues and provide assistance.
4. App Improvements: To analyze user behavior and enhance features.
5. Marketing and Communication: With your consent, to send promotional materials.

6. How We Share Your Information

We do not sell, rent or lease our user lists to third parties. However, we may share relevant personal information necessary for operation of business with our partner/member financial institutions on the basis of need to know. Please be informed that our app uses third-party services which may collect information that can be used to identify you.

Here is the Link to the privacy policy of third-party service providers used by the app. Please visit and go through the content of the link below for the privacy policy of the third party app. By accepting this Privacy Policy, you will have also accepted the content of this link.

• Telerivet

We may share data with trusted partners (with whom we have privacy and confidentiality protection arrangement as required) to help perform statistical analysis, send you email or postal mail, provide customer support or arrange for deliveries. All such third parties are prohibited from using your personal information protected by Privacy Act, 2075 (2018) except to provide services to us, and they shall be required to maintain the confidentiality of your information pursuant to the applicable laws of Nepal. You will be able to unsubscribe any e-mail correspondences or advertisement of services at any time.

We may share your information in the following scenarios:

• Service Providers: Third-party vendors who assist in providing services.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In case of mergers, acquisitions, or asset sales.

7. Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Aloi’s app and website. This information can include: your IP address, browser type, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the services, and to provide general statistics regarding use of the Aloi’s software, platform, and app. You hereby acknowledge and agree for collection and storage of such data by Aloi.

• Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

All the services provided by Aloi may not use  “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our services and may also hamper your user experience.

8. Security

We value your trust in providing us with your Personal Information and are committed to using commercially acceptable means to protect it. Our security measures include:

1. Data Encryption: We protect data transmissions and storage with advanced encryption methods.
2. Multi-Factor Authentication (MFA): We use One-Time Passwords (OTPs) and other authentication methods to verify user identity during sensitive operations or login attempts. The Authentication system shall be at least two-factor system or above.
3. Regular Security Updates: Our systems undergo continuous monitoring and updates to defend against threats.

We are striving to use commercially acceptable means of protecting your data and Information,however,  you acknowledge and accept that no method of transmission over the internet, or method of electronic storage is one-hundred percent secure and reliable, and we cannot guarantee its absolute security. You agree that you shall not bring any claim over Aloi for any data leaks or breach of privacy which is not caused by negligence or wilful misconduct in part of Aloi, but is caused due to breach of security by some third party, however, we shall always be committed to protecting all of your information and data and will take all the measures we can to achieve that end.

9. E-mail/SMS/Phone Communication

From time to time, we may contact you via email/SMS/phone-calls/other forms of communication to provide announcements, promotional offers, alerts, confirmations, surveys, and /or other general communication. If you would like to stop receiving marketing or promotional communications via email/SMS/phone/other forms of communication from Aloi Pvt. Ltd., you may voluntarily opt out of such communication.

10. Data Retention

You acknowledge and agree that we may retain your personal information as long as necessary to provide services, enhance various aspects of our system, comply with legal obligations, and resolve disputes.

9. Data Security

We are committed to implement industry-standard security measures to protect your information. However, you acknowledge that no data transmission or storage system is completely secure, nevertheless, Aloi shall be committed to protecting all data and information that you will be provide us while using our services, website and app.

11. User Rights

You may:

1. Request access to your information.
2. Correct or update your information.
3. Request deletion of your information, subject to legal retention requirements.

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you are below 18 years of age you should withdraw from providing any information hereof. By accepting this Policy, you are informing us that you are of legal age to provide consent about the contents of this Policy. Any misrepresentation from your end shall be used as a defense by Aloi and you will be solely responsible for any kind of consequences.

13. Changes to This Privacy Policy

Aloi Pvt. Ltd. reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the site and/ or services available through this site after such modifications will constitute your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

14. Terms of Use

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://aloi.global/.

15. Contact Information

We value your questions, comments, suggestions or inquiries regarding this Privacy Policy. 

If you have any questions or concerns, please contact us at:

Aloi Private Limited
Address: Kuleshwor, Kathmandu

Email: hello@aloi.global