Hiring
Background and Context
Aloi Private Limited is a fin-tech company that builds software for microfinance. For more information, please visit www.aloi.global. We are seeking a full-time Customer Growth Officer
A Customer Growth Officer (CGO) is a strategic role within a company that focuses on driving customer growth and maximizing the lifetime value of customers. The primary responsibility of a CGO is to develop and implement strategies to acquire new customers, retain existing ones, and increase revenue from the customer base.
Responsibilities
- Develop and implement strategies to gain new customers and retain existing customers.
- Identify factors affecting customer retention and address them.
- Design and execute plans to upsell and cross-sell additional products or services to existing customers.
- Collaborate with marketing teams to create targeted campaigns.
- Utilize customer feedback and data to make informed decisions.
- Utilize data analytics to identify growth opportunities and customer trends.
- Develop key performance indicators (KPIs) to measure customer growth and success.
- Work closely with sales and marketing teams to align growth strategies.
- Provide insights to marketing for targeted campaigns based on customer behavior.
- Establish and manage customer advocacy programs.
- Implement incentives to encourage repeat business.
- Monitor and analyze the financial impact of customer growth initiatives.
- Provide financial forecasts related to customer acquisition and retention.
- Approaching clients from different perspectives and identifying solutions for the problem.
Must Haves - Proven 1-2 years experience in sales and marketing department
- Outstanding communication and interpersonal abilities
- Excellent organizational and leadership skills
- Excellent knowledge of MS Office, CRM and office management software
- Bachelor Complete in BBA, marketing, sales is preferred.
Remuneration will depend on your experience level, ranging from Rs. 28,000- 30,000 The employment period starts as soon as possible.
Send us your CV and cover letter at careers@aloi.global. Applications will be accepted on a rolling basis until 15th April, 2024.
