Loan Manager

Employment Type: Full-Time

Work Station: On-Site / Kuleshwor, Kathmandu

No. of Vacancies: 1

Offered Monthly Salary: 30,000/- to 35,000/-

Working Hours: 9:30am to 5:30pm / Sunday – Thursday

Application Deadline: 15th December 2024

About the Role: 

We are looking for an enthusiastic and results-driven Loan Manager to lead our dynamic loan operations team. The ideal candidate will be responsible to:

• Oversee the end-to-end loan process, ensuring efficient application handling, timely disbursements, and effective portfolio management.
• Minimize default risk by implementing effective loan monitoring and collection practices.
• Ensure high levels of customer satisfaction through professional loan servicing.
• Collaborate with cross-functional teams to meet lending goals and enhance operational efficiency.

Key Responsibilities:

• Oversee the loan application process, ensuring applications are processed accurately, completely, and in compliance with internal credit policies.
• Conduct initial assessments or delegate to team members, ensuring that all loans meet credit risk standards before final approval.
• Work closely with the credit team to resolve complex cases and expedite decision-making for high-priority applications.
• Identify at-risk loans, coordinating with the collections team to proactively address repayment challenges.
• Maintain updated records of all active loans, tracking performance and highlighting trends to support risk management.
• Serve as a point of escalation for client issues, working with customer service to address repayment concerns and complex queries.
• Ensure clear, consistent communication with borrowers throughout the loan lifecycle, from application to closing.
• Lead, coach, and support the loan operations team, ensuring they are well-equipped to handle their responsibilities.
• Conduct regular team meetings, performance reviews, and training sessions to maintain a high level of service quality.
• Foster a collaborative and client-focused team environment, encouraging professional growth and knowledge-sharing.
• Develop and document best practices to optimize operational efficiency and ensure scalability.
• Track key metrics, such as loan approval turnaround times, delinquency rates, and portfolio performance.
• Provide regular reports and insights to senior management on loan processing trends, portfolio quality, and operational challenges.
• Use data analytics to continuously improve processes, minimize risk, and ensure alignment with business objectives.

Required Qualifications and Skills

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• 2-3 years of experience in loan operations, credit management, or financial services, with at least 2 years in a supervisory role.
• Strong background in loan processing, risk management, and customer relationship management.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency in loan management software, financial analysis tools, and relevant technology.
• Strong communication and interpersonal skills for team management and client interaction.
• In-depth knowledge of lending regulations, compliance standards, and risk management practices.

Interested candidates can send us their CVs at careers@aloi.global. Please include “Loan Manager Application – [Your Full Name]” in the email subject line.